Terms & Conditions

Payment and Purchases

ALL SALES ARE FINAL.

• Accepted Payment Methods: We accept cash when you pick-up in person. PayPal, Interact E-Transfer, and credit cards (Visa & Mastercard).

   

• Products Sales & Refunds: All sales are final and non-refundable. We offer exchanges or store credit only. If you receive a defective product, we will happily exchange it. However, if you simply change your mind about a purchase, we won’t offer exchanges or refunds. Should you need an exchange, please note that you’ll be responsible for the shipping costs and must present the original receipt. No exceptions.

   

• Animal Order Cancellation: Payments are non-refundable if you cancel or change your mind after placing an order.

   

• Pricing: For Canadian customers, prices are in CAD. For international customers, prices are in USD.

   

• Pre-orders: Import arrival dates and pricing can change without prior notice. If we can’t fulfill your order within 12 months from the announced import arrival date, we’ll refund your payment. However, if you cancel or change your mind about a pre-order, the payment isn’t refundable.

   

• Order Arrival: We’ll notify you a few days before your order’s arrival. If, after two weeks of your order’s arrival, we can’t reach you for delivery or if you fail to pick up your order and haven’t arranged for store credit, your deposit or payment will be considered forfeited and won’t be refunded.
  
  

   

Animal Purchases

• DOA (Dead on Arrival) Guarantee: If your animal arrives dead or in poor condition, report it immediately upon unpacking with photo evidence. You have a 3-hour window to do so. After this, no claims will be accepted. For a confirmed DOA, we’ll refund or exchange the animal’s cost, excluding the shipping fee.

   

• Health Guarantee:
  • Pre-orders: We inspect all animals twice — once on arrival and once before shipping. We guarantee their health for 2 days after you receive them.

     

  • Available Now: No health guarantee is offered for animals ordered post-import. However, we observe them for a few days before release. We don’t guarantee against the impacts of stressful home environments or insufficient care knowledge.

     

• Animal Quality: Our animals are of exceptional quality. Their wild-caught nature is only evident because we inform you. Unless stated otherwise, the images on our website depict the actual animals for sale. Note that many reptiles may undergo colour and pattern changes, but the animal in the picture is what you’ll receive.

   

• Sexing: We endeavour to determine the sex of our animals accurately. However, due to certain species’ intricacies, we can’t guarantee the sex unless explicitly mentioned in the description.

   

   

• First come, first served policy:  We have a first come, first served policy. No orders will be taken verbally, by email or via messenger.
  If you are interested in acquiring any of our stock, please proceed to order directly on our website, chameleonscanada.com
  We do not hold items, with no exceptions. 

Legalities

By placing an order, you acknowledge you have read and accept our terms and conditions.

By purchasing from us, you acknowledge that you’re aware of both Canadian and local laws and restrictions relevant to your purchase. You agree not to hold ChameleonsCanada.com accountable for any related legal issues or costs.

Support

We’re always here to help. Please ask if you need guidance on providing your pet’s best environment. We frequently ask clients to show us their terrariums before sending out animals to ensure the best transition. Your pet’s well-being is our priority.